How JEPCO Shows Up
At JEPCO, doing what’s asked is the bare minimum. Across every department, from engineering to design to construction, our team members bring an unwavering commitment to service to every project.
That means doing what’s right for the client and going beyond what’s expected of them. They offer solutions before problems become roadblocks, remain flexible and are ready to jump in whenever a client needs them.
When you partner with JEPCO, you receive personalized attention from a roster of subject matter experts. Here’s what that looks like.
We Prioritize Every Project, No Matter the Size
At JEPCO, the quality of service doesn’t scale with scope. Whether we’re supporting a multimillion-dollar facility expansion or updating a single drawing, we bring the same level of attention and expertise to each project.
“The people who work at JEPCO understand that our clients have small jobs that need to be done, and larger EPC firms don’t provide cost-effective service on small projects,” says JEPCO mechanical engineering manager Gordon Bigham. “JEPCO personnel also understand that client priorities change quickly due to operating imperatives, so we remain flexible and provide solutions where they are now needed.”
This level of care and flexibility shows up in the details. All P&IDs should be consistent, easy to read and follow client standards. As one of our senior process drafters puts it, “We want to deliver a quality product, specifically at the design stage, where we value the input, thoughts and ideas of the client and operations involved in running the unit.”
No client or project is too small to deserve our best. When our clients succeed, at any scale, we succeed with them.
We’re Not Afraid to Step Up
Many of JEPCO’s team members have been on the client’s side of the table before. That means they’re willing to work extra hours, develop better solutions and adapt to individual client needs to ensure a project’s success, like in this instance below.
A client urgently needed a piece of mechanical equipment for a critical plant upgrade. However, due to material supply issues, major equipment suppliers couldn’t come close to meeting the required schedule. So, JEPCO searched diligently and found a small, high-quality firm to supply the equipment while meeting the schedule’s demands.
JEPCO purchased the equipment on behalf of the client and met the terms and conditions of both the client and the equipment supplier. The equipment arrived on time, was installed per JEPCO design, operated to spec and the plant upgrade project was a success.
JEPCO team members worked diligently with both the client and the equipment supplier to understand and meet the project’s requirements. Their willingness to be flexible, proactive and customer-focused made this project a success for the client. Lukas Herrmann, a JEPCO process engineer, recalls another project where JEPCO went above and beyond.
“During the startup and the first few weeks of operation of a new system we designed, we were informed that one parameter wasn’t controlling well,” Herrmann says. “It appeared to result from some unexpected upstream conditions. One of our engineers was willing to make a long trip to the site on short notice to troubleshoot for several days.”
The JEPCO team takes initiative and gets the job done—focused, reliable and solution-oriented.
We Keep You in the Loop
Part of providing high-quality service is developing strong relationships, which are built on keeping clients informed, involved and confident in the path forward. That’s why JEPCO team members prioritize clear, consistent communication from a project’s start to finish.
“Good service means delivering high-quality work while staying mindful of budget and schedule,” says JEPCO process engineer Lukas Herrmann. “It’s about clear communication, putting the client’s interests first, and being easy to work with.”
We don’t stop checking in when the project “ends.” JEPCO team members are readily available to support any client needs that arise during construction, commissioning, startup and operation.
Our commitment to service isn’t limited to our work, either. It also shapes how we show up in our communities.
How JEPCO Serves Outside the Office
Montgomery County Food Bank & Utah Food Bank
- 1 in 8 Utahns are at risk of missing a daily meal
- 1 in 6 Utah children are unsure where their next meal will come from
- Texas has the second-highest food insecurity rate in the U.S. at 16.9% (more than 4.5% higher than the U.S. average)
- Nearly 1 in 4 Texas children experience hunger
These statistics are a few reasons why our Houston and Salt Lake City offices have been committed to fighting hunger in our communities as a company through the Montgomery County Food Bank and the Utah Food Bank. Over the years, JEPCO team members have helped hundreds of families in need by donating their nonperishable food items and their time.
Last year, the Montgomery County Food Bank provided over 9 million nutritious meals for Texans in need in the Greater Houston area, including children, seniors and families, through a network of over 90 partner agencies. Additionally, the Utah Food Bank provided over 54.6 million meals to Utahns facing hunger across the state. We’re grateful for the opportunity to support our fellow Texans and Utahns by making a small yet meaningful impact on these numbers through our volunteer efforts.
Each November and December, our Houston and Salt Lake City offices donate hundreds of nonperishable items to the Montgomery County Food Bank and Utah Food Bank and serve as drop-off locations for our respective local food banks. From giving back during the holiday season to participating in the Montgomery County Food Bank’s annual Outrun Hunger fun run, our team is grateful to be able to help fight food insecurity within our two states.
The Heroes Charity Foundation
The Heroes Charity Foundation is an organization very near and dear to our hearts. Read more on our blog about our involvement with the Heroes Charity Foundation through the years and see how you can support children undergoing treatment and veterans diagnosed with PTSD.
Bringing the Same Commitment to Each Mission
JEPCO team members are dedicated to service in everything we do, whether it’s for our clients’ projects or our communities. Want to learn how this could play out in your next project? Talk to a JEPCO team member and see how we could take your project to the next level.
